Last updated: 24/07/2025
In accordance with Portuguese Law No. 144/2015 of September 8, consumers have the right to resort to Alternative Dispute Resolution (ADR) entities to resolve disputes with suppliers or service providers, without going to court.
- What is ADR?
Alternative Dispute Resolution allows consumers to resolve disputes with companies quickly, simply, and at low cost, through independent, impartial, and specialized entities.
- Available ADR Entities
For consumers residing in Portugal, you may contact one of the following ADR entities:
• CNIACC – National Center for Consumer Conflict Information and Arbitration
Website: www.cniacc.pt
Email: cniacc@unl.pt
• Lisbon Consumer Conflict Arbitration Center
Website: www.centroarbitragemlisboa.pt
• European Online Dispute Resolution Platform (ODR)
Website: https://ec.europa.eu/consumers/odr
- Legal Obligation
As an online supplier of goods and services, Seafront Odyssey informs that it is not bound to any specific ADR entity. However, in the event of a dispute, the consumer may choose any of the above entities for resolution.
- Contact
For more information or questions about this policy, please contact:
seafront@seafrontadventure.com