Last updated: 24/11/2025
At SeaFront Odyssey, we want every customer to feel safe, informed, and supported.
If something doesn’t go as expected, we provide a clear and transparent process to handle complaints, refund requests and dispute resolution.
1. How to Submit a Complaint or Refund Request (Step-by-Step)
Follow the steps below to start the process:
Step 1 — Fill out the mini form
Provide the following information:
Complaint / Refund Request Form:
Order #: __________________________
Date of Purchase: __________________
Product Value: _____________________
Reason for the complaint / refund: __________________________
(When you rebuild the site, this can be turned into an actual form.)
Step 2 — Send the form to our official email
📩 seafront@seafrontadventure.com
Make sure to attach or include all the information above so we can handle the request quickly.
Step 3 — Wait for our confirmation
After receiving your request, we will analyse the information and reply within:
⏳ Maximum response time: 15 working days
This timeframe follows good business practices and ensures a fair resolution.
2. Additional Support Channels
If the issue is not resolved directly with us, you may use the official dispute resolution platforms available to consumers in the European Union:
Livro de Reclamações Eletrónico: https://livroreclamacoes.pt
European Online Dispute Resolution Platform (ODR): https://ec.europa.eu/consumers/odr
Consumer Dispute Arbitration Centres (Portugal)
3. Our Commitment
We handle all disputes with:
Transparency
Fairness
Respect for consumer rights
Compliance with Portuguese and EU digital product legislation
Your satisfaction matters, and we are committed to resolving every situation quickly and clearly.